Big V Telecom Franchise – A Profitable Business Opportunity

Big V Telecom is a cloud based telephony services provider which designs innovative solutions for various sectors. With several successful projects and numerous awards under their belt, the company is one of the most reputed solution providers in the telecommunications industry.

The first company in India to be incubated by the TATA ELXSI Group, Big V Telecom has been the creator of several out of the box products like YOOC, PowerSchool, Audio Profile, DialnDisconnect and more.  The company is part of a booming market and is inviting investors to flourish together.

 

What is Big V Telecom Franchise?

The Big V Telecom Franchise is an open ended, synergetic entity, where the franchisee and the franchisor mutually benefit from each other’s existence. The relationship is as simple, yet complex. There are mutual responsibilities and expectations as per the user roles, which need to be fulfilled for the growth of the company.

The Big V team offers its products, expertise and training to the investors, who in turn offer economic support for the company to function. The franchisee is the greater beneficiary here, since they get to work for an existing brand name, increase their customer base and improve their product catalogue.

Of course, with great power comes great responsibility and so the investors are expected to comply with stringent security, privacy and usage policies, in accordance with the various laws and regulations of the Indian Government.

Meanwhile, Big V Telecom, the franchisor, focuses on the creation of better solutions across various spheres, consequently increasing their market share. The resulting profits are shared proportionately in the franchise. Everybody wins!

Why Big V Telecom Franchise?

Big V Telecom is one of the most trusted service providers in the telecommunications industry; known for the quality and versatility of their products. Also, the audio communication business has witnessed an exponentially increasing market, and appears to continue in the same vein in the near future.

Quality, fast returns on investment and a tried and tested working methodology are all good reasons why investing in the Big V Telecom Franchise would be a shrewd idea.

In addition, Big V Telecom has won several accolades like the Most Innovative Managed Service Award from the Aegis Graham Bell Awards institution, a most desirable honor in the telecommunication industry, the Indian Business Leadership Award and is recognized by BSNL as a value added service provider.

Conclusion

Built on the principles of innovative solutions, quality output, and dedicated service, Big V Telecom works towards creating a happy and consistent client base. Considering the growth of the company and judging the market trends of the future, the Big V Telecom Franchise is a sound investment option.

Creating a Complete Complaint Management System with Big V Telecom Complaints!

An efficient complaint system is an integral part of any service-based company (though probably not always the most likeable!). A complaint system ensures that all your customers can reach you easily, to register their grievances. However, creating such a system and controlling it across various platforms can be a Herculean task.

One of the solutions to facilitate easy generation and management of complaint systems is the Big V Telecom Complaints tool, YOCC. An acronym for Your Own Contact Centre, YOCC is the company’s flagship product. Some of the prime features of YOCC include reduction in the advertisement cost, generation of an efficient database and voice call monitoring.

YOCC: The Working

YOCC is useful in constructing a unique complaint and review system for a business. Here is a brief overview of how does YOCC work:

•    YOCC makes a Business contact center flexible and efficient, as it provides one, single contact number.

•    This number is further diverted into unlimited extensions, which enables smooth and concurrent interaction. 

•    When a customer calls to register a complaint, he is immediately transferred to the respective department for comment handling.

•    As it is an automated system, no calls are missed. 

•    The employees can handle multiple calls at once and send instant alerts on any missed calls so that an employee can immediately call the customer back, thus providing efficient customer service.

YOCC: The Advantages

A complaint system that is constructed using the Big V Telecom Complaints management tool, YOCC, can assure total customer satisfaction as it removes any complaint negligence. 

•    Easy Referrals: Every complaint registered by the customer is recorded in a database on the cloud and is thus attended to immediately, or can stored indefinitely for future reference.

•    Multiple Location Support: The employees are able to attend calls irrespective of their location, since there is no hardware involved. So, even if there are too many calls from a specific region, they will be redirected to another employee who will immediately register the customer’s complaint. No region specifications; the customers get an all-time-open complaint system!

•    Widespread application: From mega-corporations to small-scale business, YOCC can be easily used by all.

Endnote

A unique and affordable solution created by Big V Telecom, a cloud-based telephony company, the Big V Telecom Complaint management system, YOCC, creates a foolproof complaint system where the new complaints will be stored and the older complaints in the database will be accessed to present the customers with solutions.