Creating a Complete Complaint Management System with Big V Telecom Complaints!

An efficient complaint system is an integral part of any service-based company (though probably not always the most likeable!). A complaint system ensures that all your customers can reach you easily, to register their grievances. However, creating such a system and controlling it across various platforms can be a Herculean task.

One of the solutions to facilitate easy generation and management of complaint systems is the Big V Telecom Complaints tool, YOCC. An acronym for Your Own Contact Centre, YOCC is the company’s flagship product. Some of the prime features of YOCC include reduction in the advertisement cost, generation of an efficient database and voice call monitoring.

YOCC: The Working

YOCC is useful in constructing a unique complaint and review system for a business. Here is a brief overview of how does YOCC work:

•    YOCC makes a Business contact center flexible and efficient, as it provides one, single contact number.

•    This number is further diverted into unlimited extensions, which enables smooth and concurrent interaction. 

•    When a customer calls to register a complaint, he is immediately transferred to the respective department for comment handling.

•    As it is an automated system, no calls are missed. 

•    The employees can handle multiple calls at once and send instant alerts on any missed calls so that an employee can immediately call the customer back, thus providing efficient customer service.

YOCC: The Advantages

A complaint system that is constructed using the Big V Telecom Complaints management tool, YOCC, can assure total customer satisfaction as it removes any complaint negligence. 

•    Easy Referrals: Every complaint registered by the customer is recorded in a database on the cloud and is thus attended to immediately, or can stored indefinitely for future reference.

•    Multiple Location Support: The employees are able to attend calls irrespective of their location, since there is no hardware involved. So, even if there are too many calls from a specific region, they will be redirected to another employee who will immediately register the customer’s complaint. No region specifications; the customers get an all-time-open complaint system!

•    Widespread application: From mega-corporations to small-scale business, YOCC can be easily used by all.

Endnote

A unique and affordable solution created by Big V Telecom, a cloud-based telephony company, the Big V Telecom Complaint management system, YOCC, creates a foolproof complaint system where the new complaints will be stored and the older complaints in the database will be accessed to present the customers with solutions.